Shipping & Delivery

We strive to make the ordering and delivery process as easy as possible for our customers. If you still have questions or further problems, please do not hesitate to contact our customer service. Below we explain how your order is processed and delivered.

Shipping costs

We cover the shipping costs for every order within United Kingdom. All our products are delivered to your home 100% free of charge. There is also no minimum order quantity required.

Shipping your order

Have you found the perfect look on our website? Then you'll naturally want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

Below you will find the average delivery times for all our packages:

  • Order cutoff time: 17:00 (GMT) Greenwich Mean Time (London) : after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days, Delivered Monday to Friday.

If you have placed an order with us, you can see when your package will arrive after just a few days. You will receive your personal tracking code by email, which you can use to track your order via our tracking partner. You can find out how this works on our Track & Trace page. 

We use the following carriers parties:

  • DHL
  • UPS
  • FedEx

Package lost?

In case a package is lost or cannot be delivered due to logistical reasons, we will always send a new package before proceeding with the refund and return. If the order is not received 60 days after shipment, the order can be refunded.

For all other questions please contact us.

Store Name : Fluffyhut
Address : Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail : - support@fluffyhut.com
Telephone : - +31616306239

Monday to Friday : 8:00 am to 6:00 pm
Saturday and Sunday : 10:00 am to 4:00 pm